What are you prepared to do to make sure things are done right?

As the senior leader (owner, CEO, GM, etc.) of your business you have a significant impact on the attitude and culture toward making sure things are done right.  However, you cannot personally supervise every detail of your business to make sure this happens.  So how do you effectively address this important business performance factor?

Doing Things Right!
Here are 5 steps that will set the tone in your organization toward making sure things are done right.

1. Your Attitude and Role Modeling
You are the primary influencer (Chief Encouragement Officer) in the organization toward making sure things are done right.  Making sure things are done right should be a company value. 

The greatest obstacle in creating a positive environment to make sure things are done right is inconsistency. Placing high expectations on first line employees to make sure they do things right that are not demonstrated or reinforced by middle or upper management will cause your efforts to fail.

You set the tone by what you do and what you allow.

You need to  establish a business environment where only doing things right is the right way to operate – particularly when there is a crisis and all eyes are on you.

You need to hold those that report to you to doing things right and expect nothing less.  Your role is to coach and mentor those that report to you to make sure things are done right.  They in turn need to then coach and mentor to their reports.

Mistakes will happen and when they do occur it is how consistent and compliant the corrective action is with your company values that will convince everyone how committed your organization is to make sure things are done right..

2. Training, Tools and Job Assignment
It is unrealistic to expect that people are in a prepared to make sure things are done right if they are not provided proper training and equipped with the correct tools to make sure things are done right. 

In all cases training must be followed up with adequate testing and onsite checkout (certification) to make sure the employee fully understands what it takes to make sure things are done right.

Not only are the right tools necessary but the tools need to be regularly maintained to make sure they are calibrated and performing correctly.

Many businesses provide initial employee training and then put the employee in a different job assignment for which they were trained for without being assigned to a lead or supervisor to provide additional training and direction.

Employee transfers are also a problem if training and certification requirements are not integrated into the transfer process.

3. Communication
Making sure things are done right, like all company values, needs to be constantly communicated and reinforced.  Daily business activity and the pressure for high performance can result in conflicting and confusing signals throughout the organization. 

Examples of doing things right must be a part of every company communication.

4. Recognition
Leadership at all levels should regularly take the time to publicly recognize those individuals and teams that have demonstrated their commitment to making sure things are done right.
5. Feedback
Feedback should be solicited from all levels on what is needed to eliminate barriers and enable people to be able to consistently make sure things are done right. 

Good ideas should be implemented on a fast time line that demonstrates that the company is committed to making sure things are done right.

While this all seems to be a lot of effort it is more productive to establish a culture of making sure that things are done right versus the cost of operating a business that gives lip service to the principle of making sure things are done right but does not follow through on it.

We all work better and are uplifted and highly motivated when we know that we are as individuals, teams or organization are fully enabled to make sure things are done right.

As the senior leader in your business what are you prepared to do to make sure things are done right?

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