Archives for December 2012

Denny Howard Retires: Reflections

I received a notice today that a person who had a tremendous influence on my professional career was retiring at the end of this year. While we only worked together for just over two years his fingerprints are all over my approach to managing business operations. It was the summer of 1975 when I arrived […]

Fulfilling Commitments: Foundation of Your Brand?

Commitments are the foundation of business transactions and a positive relationship between the business and customer.  Many of these commitments are formally reduced to contract language that governs the boundaries and conditions of performance between the business and the customer. My focus in this post is not on those commitments that you are contractually obligated […]