Business Process: Only as Good as the Weakest Link

I recently had the opportunity to experience getting my smart phone repaired by the manufacturer.  The manufacturer of my smart phone is regarded as the premier design and manufacturer of high end Android smart phones.  Despite their high technology reputation and my high level of smart phone satisfaction the repair process had a very weak […]

My Android Adventure

I recently took the impulsive plunge and bought the new myTouch 3G phone from T-Mobile. The phone uses the Android operating system from Google and drew me in with the attractive touch screen interface. I was a long term Blackberry Pearl user and wanted to move from the small keypad to a touch screen keyboard […]