Get the Facts!

Our new innovative product on the new 747-400 was experiencing a high failure rate during installation. Boeing engineering pointed the finger back to us as producing a failure prone product. However, due to our recent adoption of SPC tools and processes the failure modes were not indicative of a manufacturing related defect or failure. Boeing […]

Use Your Brain Trust!

Late one afternoon the call came in that Boeing was putting a hold on receiving any further of our highest volume and most profitable product. They said the incoming rejection rate was too high and until this was resolved we were on hold. I had only been with the company a few months and I […]