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December, 2012

Fulfilling Commitments: Foundation of your Brand?

Commitments are the foundation of business transactions and a positive relationship between the business and customer. Many of these commitments are formally reduced to contract language that governs the boundaries and conditions of performance between the business and the customer. My focus in this post is not on those commitments that you are contractually obligated to perform but those that you and the organization extend personally.

Nothing is more aggravating than to be given a personal commitment from a responsible party about something that will happen at a certain time and then for nothing to happen. Even worse for the time to pass for several hours or a few days without any mention of the missed commitment.

What are your first thoughts or impressions? Are you led to ask for and then rely on a second commitment? Are you prepared to refer this source to another person who is asking for a referral? Not likely!


Planning

Personal commitments are promises to perform and should be treated like any other business obligation whether they are made . . . read more.

Regards,
Mike Brice
Phone: (206)226-1617
Email
Blog


Feature Article

"5 Things Business Can Learn from a Tree"

by Ken Krogue, Forbes.com

Sometimes we can learn business principles and practices from unusual places. In the busyness of our days it would be easy to overlook what we could learn from nature about business survival, competition and growth. In this case it is a tree that offers real examples of what it takes to survive and the gating principle to growth and diversification. See what you can learn.

The six business principles that you can learn from a tree:

  1. Find Water Quickly - cash flow. sales.
  2. Focus the Growth - make hay while the day lasts.
  3. Branch Outward - after reaching critical mass, diversify.
  4. Change for the Seasons - seasonality.
  5. Watch the Patterns - track effort and results.

We can make business too complex and difficult and not recognize that some basic principles can be applied to what we do every day.

Click here to read the complete article.


Note: Ask yourself the following questions.
  • Do I have the right focus in managing my business?
  • Do I monitor vital signs for indications of change?
  • Do I use patience and wait for the business to reach critical mass?

If you question the effectiveness of your leadership execution contact Mike to learn about the Executive Coaching services available from Brice Consulting for you and your organization.

Management Resources
Video(s): 
Success: You need a lot of passion for what you're doing because its so hard. Without passion, any rational person would give up. So if you're not having fun doing it, if you don't absolutely love it,
Steve Jobs explains the rules for success (1:29 min)


Retention: Amy Buckner Chowdhry explains how she improved employee retention at AnswerLab, the digital experience consultancy she co-founded.
Make Your Employees Love Working for You: 4 Simple Steps (1:45 min)


Career development: Whitney Johnson, president and cofounder of Rose Park Advisors, applies Harvard Business School professor Clayton Christensen's concept of disruptive innovation to a creative career path.
Disrupt Yourself (3:15 min)


Articles:
Customer Satisfaction: Randy Roth, 61 built Vitex, a strategic consulting firm for the banking world into an industry leader by applying a very simple 4-step approach to each customer:
Customer Satisfaction Is As Simple As Green Grass

Personal Behavior: How much does ego cost your company? How about your career?
Taming the "Me Monster:" 6 Famous Failures, and 4 Key Steps for Keeping Your Ego in Check


Hurricane Sandy Wake Up Call: After several close calls with hurricanes, executives at Florida Hospital in Orlando decided to rethink their disaster plans. A direct hit by a storm could, of course, endanger patients. But it could also destroy the technology that the facility depends on for medical records, clinical test results, and accounting. With strict regulations about hospital safety and the critical nature of the facility’s services, nothing could be left to chance.
The Importance of Disaster Plans


Productivity: Have you noticed that some people just seem to accomplish tons and still appear happy and relaxed? Here are six tips for becoming more productive.
6 Things Really Productive People Do


Downtime: With these five tips, you can make the most of the holidays to prepare you for the coming year.
5 Smart Ways to Use Holiday Downtime


Home Office: "Working from home" used to be thought a euphemism for slacking off. But now new research from the University of Texas suggests that it may be just the opposite.
Working from home: Is it slacking or exploitation?


Value Analysis: iCIMS, a New Jersey-based tech company that provides applicant-tracking software, has 250 employees. It's experienced 43 percent annual growth since 2003, according to company materials, but the most fascinating number at the firm may be this: a $5,000 "not to do" prize given for the best example of inefficiencies chucked during the previous year.
What should your company stop doing?


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