Commitments are the foundation of business transactions and a positive relationship between the business and customer. Many of these commitments are formally reduced to contract language that governs the boundaries and conditions of performance between the business and the customer. My focus in this post is not on those commitments that you are contractually obligated to perform but those that you and the organization extend personally.
Nothing is more aggravating than to be given a personal commitment from a responsible party about something that will happen at a certain time and then for nothing to happen. Even worse for the time to pass for several hours or a few days without any mention of the missed commitment.
What are your first thoughts or impressions? Are you led to ask for and then rely on a second commitment? Are you prepared to refer this source to another person who is asking for a referral? Not likely!
Personal commitments are promises to perform and should be treated like any other business obligation whether they are made
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Sometimes we can learn business principles and practices from unusual places. In the busyness of our days it would be easy to overlook what we could learn from nature about business survival, competition and growth. In this case it is a tree that offers real examples of what it takes to survive and the gating principle to growth and diversification. See what you can learn.
The six business principles that you can learn from a tree:
- Find Water Quickly - cash flow. sales.
- Focus the Growth - make hay while the day lasts.
- Branch Outward - after reaching critical mass, diversify.
- Change for the Seasons - seasonality.
- Watch the Patterns - track effort and results.
We can make business too complex and difficult and not recognize that some basic principles can be applied to what we do every day.
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Note: Ask yourself the following questions.
- Do I have the right focus in managing my business?
- Do I monitor vital signs for indications of change?
- Do I use patience and wait for the business to reach critical mass?
If you question the effectiveness of your leadership execution contact Mike to learn about the Executive Coaching services available from Brice Consulting for you and your organization.
Randy Roth, 61 built Vitex, a strategic consulting firm for the banking world into an industry leader by applying a very simple 4-step approach to each customer:
Customer Satisfaction Is As Simple As Green Grass
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What should your company stop doing?